FAQ

When will my order be sent?

We usually need 1–2 working days to prepare and dispatch your order.

As soon as your parcel is on its way across the UK, we’ll email you a shipping confirmation with a tracking number, so you can follow it right to your doorstep.

 

How long does international shipping take?

Most international orders arrive within 7–10 working days from the moment they are dispatched.

Delivery times may vary slightly depending on the destination and local postal services.

 

What is your return policy? 

We want you and your pup to be completely happy with your purchase.
If something doesn’t feel right, you can request a return within 14 days of receiving your order — no worries, no fuss.

To keep things easy, we just ask that items are unworn, undamaged, and in their original condition, with all Wag & Wear labels still attached.

Your satisfaction means a lot to us, so if you ever have questions about sizing, fit, or returns, our team is always here to help.

 

How to Measure Your Dog

To find the right size, use a soft tape measure and take three key measurements while your dog is standing:

  1. Neck – Wrap the tape around the base of the neck where a collar would sit.

  2. Chest (Girth) – Measure the widest part of the chest, just behind the front legs.

  3. Back length – Measure from the base of the neck (where it meets the shoulders) to the base of the tail.

Compare these measurements with our size chart and choose the size that fits the chest first. If your dog is between sizes, we recommend sizing up for comfort.

This coat has a relaxed, comfortable fit with adjustable pull cords.
The fabric itself doesn’t stretch, so if your pup is between sizes, we usually recommend sizing down for the best fit.

Small (5–11 lbs)

Chihuahua, Pomeranian, Yorkshire Terrier, Pekingese, Havanese, Maltese, Shih Tzu, Papillon, and most toy breeds.

Medium (12–25 lbs)

Pug, Cavalier King Charles Spaniel, Boston Terrier, Mini Poodle, Italian Greyhound, Beagle, Dachshund, Pomsky, Miniature Schnauzer, Jack Russell Terrier.

Large (26–40 lbs)

French Bulldog, Shiba Inu, Corgi, Border Collie, Cocker Spaniel.

X-Large (41–65 lbs)

Husky, English Bulldog, Golden Retriever, Standard Poodle, Doberman, Labrador, Boxer, Pitbull types.